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REPORT AN OUTAGE:

715-677-2211 | 1-800-377-2932 | CWEC OUTAGE MAP | NATIONAL OUTAGE MAP

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NEWS

  • To report a power outage please call 1-800-377-2932.
  • Did you know your Co-op offers rebates for energy efficiency upgrades? Call us for more information.
  • Third-grade students, submit your electrical safety posters by April 30, 2025
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  • About Us
    • About Us
    • Board of Directors
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    • Capital Credits
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    • Corporate Information
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    • History of Central Wisconsin Electric Cooperative
  • Electric Service
    • Service Map
    • New Construction
    • Conversion Guide
    • Service Disconnection
    • Service Requirements
      • CT Cabinets/Meters
      • New Service Hookup
      • Wiring Affidavit
      • CWEC Electric Service Manual
    • Diggers Hotline
    • Outdoor Lighting
    • Vegetation Management
    • Tree Work Request
    • Power Line Safety
  • Billing
    • Smart Meter Information
    • Pay Your Bill
    • Payment Options
    • New Member Application
    • Rates & Fees
    • Understanding Your Bill
    • Energy Assistance
    • Address Change
    • Member Contact Information
    • Meter Tampering Policy
    • Outage Notification
  • Member Services
    • Dairy Farm Rewiring Loan and Grant Program
    • Co-op Connections Program
    • Operation Round Up
    • STEAM Grant
    • Scholarship Opportunities
    • Youth Leadership Conference
    • Energy Audits
    • Energy Conservation Rewards
    • Load Management
    • Gift of Light
    • Life-Support Equipment
  • Products
    • GenerLink Transfer Switch
  • Renewables
    • Complimentary Electric Vehicle Charging Station
    • CHARGE EV
    • New Distribution Generation System Procedures
    • Solar Demonstration System Output
    • Solar Demonstration System
  • Community
    • Economic Development
    • Electric Demonstrations
    • Emergency Responder Safety Tips
    • Toys for Tots
    • Tree-Based Energy
    • Community Events Calendar
  • News
    • 2025 Annual Meeting
    • Emergency Management Contacts
    • 2025 Member Photo Contest
    • Electrical Safety Poster Contest
    • 2024 "Life in Rural Wisconsin" Winning Photos
    • Safety Before & After Storms
    • Scam Alert
    • Electric Line Newsletter
    • Wisconsin Energy Cooperative News
    • Energy Efficiency Rebates Available
    • Food Pantry Collection
    • Momentary Interruptions

UNDERSTANDING YOUR BILL

Current Bill Information Components

Included here is an itemized listing of the components of your bill. Listed below is a description of the different components.

Image of the new CWEC monthly bill format

1. Contact Information

Ways to contact us about your bill or account are clearly noted on your bill. You can always reach us at 715-677-2211.

2. Account Summary

The most important information regarding your bill is placed inside a circle in the top center of your bill. Accounts with past due notices will be flagged with a red circle and red text indicating when a payment must be received to avoid a late fee.

3. Important Messages

This area displays messages directly related to your account or service and other messages from CWEC.

4. Graph of Electric Usage vs. Temperature

This graph shows your monthly energy usage over the past 13 months compared with the temperature. You can use this information to track and manage your usage. We recommend comparing your usage for the current period to the same period last year.

5. Payment Stub

If you are paying by check, please return this stub with your payment to
ensure the payment is properly credited to your account. The payment stub also provides you with your account number and amount due.

6. Billing Summary

This section provides the account balance.

7. Meter Readings

This table shows meter data associated with the current bill. It indicates your service type, meter number, and meter readings. This is your actual energy usage for the billing period. We measure energy usage in kilowatt hours (kWh). If you have multiple meters, readings for all your meters will be listed here.

8. Account Activity

This lists any changes to your account since your last billing statement, including your most recent payments. If there is a past due amount, it will be clearly shown, along with the due date for the past due amount.

9. Billing Details

This shows a detailed listing of the charges that have been assessed to your account. For information about what comprises each charge, see A through H below.

10. Billing Comparisons

This includes information about your account that lets you compare the last 13 month’s-worth of data for your account for such items as: Days of Service, kWh Used, Average kWh Per Day, kW Demand. The kW Demand number is the peak demand for the month for your account. 

A. Power Supply

The Power Supply charge, billed per kilowatt-hour (KWH) used, covers the cooperative’s wholesale cost of power and the transmission cost to deliver the power from the power plant to our substations.

B. Distribution

Distribution charge covers some of the costs associated with the delivery of power to each cooperative member, including but not limited to, power lines & poles, transformers, metering equipment, substation equipment, vegetation maintenance, labor and plant. This charge is billed per kilowatt-hour (KWH) used.

C. Power Cost Adjustment

The Power Cost Adjustment that you see on your bill is an amount per kilowatt-hour that will either be added to, or subtracted from your bill each month. This is determined by how much CWEC has to pay its power suppliers for the energy our members use each month. This amount changes month-to-month, depending on market conditions and the cost of fuel. CWEC includes a fixed amount of power costs into the energy rates our members pay. When the actual cost CWEC pays varies each month from the amount we build into our rates, we charge or refund the difference to our cooperative members.

D. Basic Charge

The Basic Charge is a fixed daily charge that every CWEC member pays to help cover the basic cost of bringing electricity to his or her location. All co-op members benefit from having electrical power available when they need it; a Basic Charge ensures that every member pays a fair portion of the co-op’s basic costs.

E. The Public Benefit Tax

The Public Benefit Tax portion of the bill is a state mandated charge designed to provide funding for energy assistance and energy conservation. We encourage our members to contact us to see what’s available to them.

F. Round Up Amount

For those members who participate in Operation Round Up, their monthly contribution is listed as Round Up Amount. Operation Round Up is a member funded program that provides monies for charitable and educational purposes. 

G. Balance Prior To This Billing

You will see an amount here if you had an unpaid balance or a credit balance prior to the current billing.

H. kW Demand

The kW Demand number is the peak demand for the month for your account.

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Contact Us

Central Wisconsin Electric Cooperative

PO Box 100

10401 Lystul Road

Rosholt, WI  54473

 

Email: cwec@cwecoop.com

Phone: 715-677-2211

Toll Free: 800-377-2932

Pay by Phone: 1-844-239-0083

Fax: 715-677-4333

Office Hours: Monday thru Friday

7:30 a.m. - 4:00 p.m.

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©2025 Central Wisconsin Electric Cooperative. A Touchstone Energy Cooperative.

  • About Us
    • About Us
    • Board of Directors
    • Cooperative Principles
    • Capital Credits
    • Political Action
    • Member Involvement
    • Corporate Information
    • Employment Opportunities
    • Contact Us
    • History of Central Wisconsin Electric Cooperative
  • Electric Service
    • Service Map
    • New Construction
    • Conversion Guide
    • Service Disconnection
    • Service Requirements
      • CT Cabinets/Meters
      • New Service Hookup
      • Wiring Affidavit
      • CWEC Electric Service Manual
    • Diggers Hotline
    • Outdoor Lighting
    • Vegetation Management
    • Tree Work Request
    • Power Line Safety
  • Billing
    • Smart Meter Information
    • Pay Your Bill
    • Payment Options
    • New Member Application
    • Rates & Fees
    • Understanding Your Bill
    • Energy Assistance
    • Address Change
    • Member Contact Information
    • Meter Tampering Policy
    • Outage Notification
  • Member Services
    • Dairy Farm Rewiring Loan and Grant Program
    • Co-op Connections Program
    • Operation Round Up
    • STEAM Grant
    • Scholarship Opportunities
    • Youth Leadership Conference
    • Energy Audits
    • Energy Conservation Rewards
    • Load Management
    • Gift of Light
    • Life-Support Equipment
  • Products
    • GenerLink Transfer Switch
  • Renewables
    • Complimentary Electric Vehicle Charging Station
    • CHARGE EV
    • New Distribution Generation System Procedures
    • Solar Demonstration System Output
    • Solar Demonstration System
  • Community
    • Economic Development
    • Electric Demonstrations
    • Emergency Responder Safety Tips
    • Toys for Tots
    • Tree-Based Energy
    • Community Events Calendar
  • News
    • 2025 Annual Meeting
    • Emergency Management Contacts
    • 2025 Member Photo Contest
    • Electrical Safety Poster Contest
    • 2024 "Life in Rural Wisconsin" Winning Photos
    • Safety Before & After Storms
    • Scam Alert
    • Electric Line Newsletter
    • Wisconsin Energy Cooperative News
    • Energy Efficiency Rebates Available
    • Food Pantry Collection
    • Momentary Interruptions